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Mediating role of job stress between work-family conflict, work-leisure conflict, and employees' perception of service quality in the hotel industry in France [r-libre/1464]

Mansour, Sari, & Mohanna, Dima (2018). Mediating role of job stress between work-family conflict, work-leisure conflict, and employees' perception of service quality in the hotel industry in France. Journal of Human Resources in Hospitality and Tourism, 17 (2), 154-174. https://doi.org/10.1080/15332845.2017.1340755

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Item Type: Journal Articles
Refereed: Yes
Status: Published
Abstract: This study investigates the relationships among work-family conflict (WFC), work-leisure conflict (WLC), job stress, and quality of service. This study examines the mediating role of WLC between WFC and job stress. Also, it tests the mediator effect of job stress between WFC, WLC, and quality of service. Data were collected from employees in interaction with customers (648) in the hotel industry in France. The results indicate that WFC and WLC have a positive influence on job stress. The analyses of indirect effects tests based on a bootstrap analysis (Preacher & Hayes, 2004) showed an indirect effect between WFC and job stress. Similarly, the results demonstrated that job stress mediates the relationship between WFC, WLC, and quality of service. The results of the study provide implications for managing employees in the hospitality and tourism industries.
Official URL: https://doi.org/10.1080/15332845.2017.1340755
Depositor: Mansour, Sari
Owner / Manager: Sari Mansour
Deposited: 06 Jul 2018 15:46
Last Modified: 06 Jul 2018 15:46

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