Open access research
publication repository

Exploring collaboration technology use: How users’ perceptions twist and amend reality [r-libre/603]

Dulipovici, Alina, & Vieru, Dragos (2015). Exploring collaboration technology use: How users’ perceptions twist and amend reality. Journal of Knowledge Management, 19 (4), 661-881. https://doi.org/10.1108/JKM-11-2014-0468

File(s) available for this item:
[img]  PDF - Dulipovici-Vieru-JKM-pre-print-2015.pdf
Content : Accepted Version
Item Type: Journal Articles
Refereed: Yes
Status: Published
Abstract: Purpose: This study examines how a collaboration technology is used by three organizational groups. The main focus is on the interplay between the users’ perceptions (of the technology and of the knowledge shared) and the material properties of the collaboration technology. Design/methodology/approach: Two theoretical frameworks (social representations and sociomaterial practice perspective) examine collaboration technology use to better understand the underlying dynamics. The research is conducted as a case study in an US company where a collaboration technology was being implemented. Findings: The findings reveal a process model showing how social dynamics and users’ perceptions of what the collaboration technology can do and cannot do to share the users’ knowledge influence the users’ behavior. Based on these perceptions, users will twist or amend their interpretation of the reality (the material properties of the technology) to justify their use of the collaboration technology. Research limitations/implications: This research is conducted as a single case study. However, the significant amount of time spent at the research site allowed for a very rich description of the events and processes involved. Practical implications: This study offers guidelines on what influences use and adoption of collaboration technologies. It highlights the importance of providing more than just training as social dynamics and users’ perceptions continuously influence the users’ behaviour. Originality/value: By combining two complementary theoretical frameworks, this study provides a novel and more in-depth explanation of collaboration technology use (or lack thereof).
Additional Information: Emerald supports authors' voluntary deposit of their own work. Once an article has been published by Emerald, an author may voluntarily post their own version of the article that was submitted to the journal (pre-print) or the version of the article that has been accepted for publication (post-print) onto their own personal website or into their own institutional repository with no payment or embargo period. Authors may also use their own version of the paper (pre-print or post-print) for their own teaching purposes.
Depositor: Vieru, Dragos
Owner / Manager: Dragos Vieru
Deposited: 24 Mar 2015 19:41
Last Modified: 21 Feb 2024 19:39

Actions (login required)