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How Can I Help You Today? The Rise of Virtual Assistants in Human Resources Management [r-libre/2725]

Vieru, Dragos; Bourdeau, Simon; Ringeval, Mickael, & Jung, Tobias (2022). How Can I Help You Today? The Rise of Virtual Assistants in Human Resources Management. In Idemudia, E.C.; Ndayizigamiye, P., & Shaanika, I.N. (Ed.), Using Information Technology Advancements to Adapt to Global Pandemics (p. 21-46). IGI Global. ISBN 9781799894186 https://doi.org/10.4018/978-1-7998-9418-6.ch002

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Item Type: Book Sections
Refereed: Yes
Status: Published
Abstract: The pandemic context has fast-tracked the digital transformation of many organizations that pursued to dramatically change their organizational processes to survive in a global digital economy. While Virtual Assistants (VA), a specialized Artificial Intelligence-based chatbot, such as Alexa or Siri, have penetrated our private lives, many organizations are still trying to understand and evaluate why and how to integrate these technologies into their employees’ workday. Our study explores whether VAs can be used to support human resources (HR) trainee management software in a German organization and how it can be done. Four key HR areas of Self-Service, Onboarding, Training, and Knowledge Management were explored. Interviews were conducted to analyze which VAs’ functions can be reused to support trainee management software in these four areas. The technology affordances and constraints theory were used to analyze data collected. The results showed that a VA’s functions can support trainee’ management software especially in the areas of Self-Service, Onboarding and Training.
Official URL: https://www.igi-global.com/chapter/how-can-i-help-...
Depositor: Vieru, Dragos
Owner / Manager: Dragos Vieru
Deposited: 29 Jul 2022 14:00
Last Modified: 01 Apr 2024 15:10

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