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Developing Ambidextrous Routines in the IT Service Provider Industry [r-libre/2151]

Vieru, Dragos; Klein, Stefan; Bourdeau, Simon, & Ntakirutimana, Jean-Bosco (2021). Developing Ambidextrous Routines in the IT Service Provider Industry. In Proceedings of the 54rd Annual Hawaii Conference on System Sciences (p. 6452-6461). Hawaii : University of Hawaii at Manoa.

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[img]  PDF - Vieru-Klein et al 2021.pdf
Content : Accepted Version
License : Creative Commons Attribution Non-commercial No Derivatives.
Item Type: Papers in Conference Proceedings
Refereed: Yes
Status: Published
Abstract: This study explores ambidextrous practices and distinctive leadership styles in interorganizational settings of two German medium sized IT service providers. We draw on the theory of routines-as-practices and on the organizational ambidexterity literature to analyze organizational practices aiming at both potential for change (exploration) and stability (exploitation). We identify two distinct modes of contextual ambidexterity, whereby one capability is used to improve the other, i.e. ‘exploration for exploitation’, an orientation towards continually improving the quality of the service delivery, and ‘exploration through exploitation’, an approach of project-driven learning. We highlight and classify a multi-layered repertoire of ambidextrous routines across the three levels of analysis: leadership, project team, and client relations. Our findings illustrate elaborate management repertoires of interventions with respect to culture, structures, policies or practices, which are aligned with the ecosystem within which both companies are operating.
Official URL: http://hdl.handle.net/10125/71397
Depositor: Vieru, Dragos
Owner / Manager: Dragos Vieru
Deposited: 24 Nov 2020 21:39
Last Modified: 04 Jan 2021 01:54

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