Information technology-enabled explorative learning and competitive performance in industrial service SMEs: a configurational analysis [r-libre/2042]

Raymond, Louis; Uwizeyemungu, Sylvestre; Bergeron, François; Croteau, Anne-Marie et Ortiz de Guinea, Ana (2020). Information technology-enabled explorative learning and competitive performance in industrial service SMEs: a configurational analysis. Journal of Knowledge Management, 24 (7).

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Catégorie de document :	Articles de revues
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Résumé :	Purpose ̶ As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service SMEs must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity for organizational learning (OL), and for explorative learning in particular. In this context, we aim to identify the different causal configurations that account for the nonlinear complex interplay of IT capabilities for exploration and strategic capabilities for explorative learning as they affect competitive these firms’ competitive performance. Design/methodology/approach ̶ Survey data obtained from 92 industrial service SMEs were analysed with a configurational approach, using fuzzy set qualitative comparative analysis (fsQCA). Findings ̶ As it allows for equifinality, the fsQCA analysis identified six causal configurations that characterize the sampled firms’ explorative learning capability, two being equally associated with high innovation performance, and four being equally associated with high productivity. Originality/value ̶ By viewing explorative learning as a dynamic capability that is enabled by the firm’s IT and strategic capabilities, our study contributes to OL theory by providing a more concrete or ‘operational’ grounding which allows for a greater practical applicability of this theory. By taking both the configurational and capability-based views of the OL-IT-performance causal framework, we provide an empirical basis for unraveling, explaining and understanding the complex non-linear relationships embedded within this framework. Keywords: Explorative learning, IT capabilities, Strategic capabilities, Capability configuration, Competitive performance, fsQCA, Industrial service, SME Paper type ̶ Research paper
Déposant:	Bergeron, François
Responsable :	François Bergeron
Dépôt :	03 sept. 2020 20:48
Dernière modification :	10 juin 2021 12:55

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