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Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context [r-libre/1652]

Vieru, Dragos; Bourdeau, Simon, & Bourdeau, Mélissa (2019). Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context. In Digital Services and Platforms. Considerations for Sourcing (p. 76-100). Switzerland : Springer, coll. « LNBIP », no 344. ISBN 978-3-030-15850-7 https://doi.org/10.1007/978-3-030-15850-7_5

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  PDF - Vieru et al (2019)-Chaper 5-Springer-R-Libre.pdf
Content : Accepted Version
Restricted access till end- December 2019.
 
Item Type: Book Sections
Refereed: Yes
Status: Published
Abstract: This study focuses on the roles of knowledge boundary spanning mechanisms and intellectual capital (human, structural, and relational) in managing knowledge sharing in an IT-specialized shared services centre (IT-SSC) context. Although the literature stresses the growing utilization of the SSC as an outsourcing model, there is a lack of studies that examine the dynamic process of knowledge sharing across the organizational boundaries in this specific business model. Drawing on the literatures on SSC and on cross-boundary knowledge sharing we propose a conceptual framework based on four research propositions that were validated with primary and secondary data. The results suggest that IT-SSCs present high human capital, but encounter challenges developing relational and structural capitals. It also appears that IT-SSC management tends to prefer the utilization of boundary spanners and boundary objects instead of boundary discourses and boundary practices as mechanisms for efficient boundary spanning.
Official URL: https://www.springer.com/us/book/9783030158491
Depositor: Vieru, Dragos
Owner / Manager: Dragos Vieru
Deposited: 11 Mar 2019 15:17
Last Modified: 11 Mar 2019 15:17

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