Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context [r-libre/1652]

Vieru, Dragos; Bourdeau, Simon et Bourdeau, Mélissa (2019). Knowledge Boundary Spanning Mechanisms in a Shared Services Centre Context. Dans Digital Services and Platforms. Considerations for Sourcing (p. 76-100). Switzerland : Springer, coll. « Lecture Notes in Business Information Processing », no 344. ISBN 978-3-030-15850-7 https://doi.org/10.1007/978-3-030-15850-7_5

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Catégorie de document :	Chapitres de livres
Évaluation par un comité de lecture :	Oui
Étape de publication :	Publié
Résumé :	This study focuses on the roles of knowledge boundary spanning mechanisms and intellectual capital (human, structural, and relational) in managing knowledge sharing in an IT-specialized shared services centre (IT-SSC) context. Although the literature stresses the growing utilization of the SSC as an outsourcing model, there is a lack of studies that examine the dynamic process of knowledge sharing across the organizational boundaries in this specific business model. Drawing on the literatures on SSC and on cross-boundary knowledge sharing we propose a conceptual framework based on four research propositions that were validated with primary and secondary data. The results suggest that IT-SSCs present high human capital, but encounter challenges developing relational and structural capitals. It also appears that IT-SSC management tends to prefer the utilization of boundary spanners and boundary objects instead of boundary discourses and boundary practices as mechanisms for efficient boundary spanning.
Adresse de la version officielle :	https://www.springer.com/us/book/9783030158491
Déposant:	Vieru, Dragos
Responsable :	Dragos Vieru
Dépôt :	11 mars 2019 15:17
Dernière modification :	13 janv. 2021 19:18

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